Junior Customer Support Agent

YOUR OBJECTIVE

Deliver fast, high-quality customer support across all channels while proactively improving customer experience, processes, and collaboration across teams.

MAIN RESPONSIBILITIES

Deliver fast, high-quality customer support across chat, email, and social channels

Assist customers with orders, returns, and refunds while ensuring compliance with company policies

Handle complaints professionally and ensure timely and effective resolution

Maintain accurate records of customer interactions, transactions, and feedback

Collaborate closely with stores, logistics, and internal teams to monitor and resolve order issues

Monitor customer reviews and feedback across platforms and respond when needed

Continuously develop service skills, product knowledge, and platform expertise through training

Master internal tools and processes to improve efficiency and service qua...