Job Description

ROLE DETAILS

  • Full-time
  • Offshoring type (work with our US client!)
  • Shifting schedule (must be amenable to work morning, mid, and night shift)
  • Days off: any 2 days of the week
  • Remote (equipment will be provided)

CUSTOMER SUPPORT GIS SPECIALIST

RESPONSIBILITIES

  • Accurately identify and address any issues or questions customers may have when using the client’s products to plan, fly, process, or analyze their data and elevate to internal groups as needed
  • Educate and empower users so that they become better end‑users and leave with a positive feeling after each support interaction
  • Create and maintain documentation that answers FAQs
  • Identify common end‑user challenges to suggest better solutions
  • Own the generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc.) to custome...

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