Junior Customer Support

We are looking for Junior Customer Support to serve as the first point of contact for all client support requests, delivering fast, accurate, and friendly assistance. This role focuses on routine ticket handling, following established procedures, performing basic troubleshooting, completing administrative tasks, and escalating issues appropriately. Ideal for candidates with call center, customer support, or administrative support experience.

Key Responsibilities:

Frontline Client Support

• Act as the first point of contact for client inquiries via Jira Service Desk, email, and phone.
• Acknowledge, prioritize, and manage tickets according to SLAs.
• Communicate clearly and consistently throughout the support process.
• Gather all required information to ensure proper resolution or escalation.

Administrative & Standard Requests

• ...