Junior Desktop Engineer (Based in Singapore)

Junior Desktop Engineer (Based in Singapore)

As an Desktop Engineer, End User Computing, the broad area of your job responsibilities will cover the following domain:

Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations. Your key responsibilities include:

Provide end-user support for client platforms, including incident and service request management.

Troubleshoot and resolve client platform–related issues, providing timely temporary and/or permanent solutions.

Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.

Monitor and ensure compliance with agreed service levels (SLAs).

Document, maintain, and update system configurations, and provide regular operational reports.

Participate in and support client platform implementation and upgrade projects.

Coordinate with vendors on hardware replac...