Job Description


Job Description:

Requirement/Must Have:
  • Basic understanding of Windows troubleshooting.
  • Familiarity with Android/iOS environments.
  • Customer-oriented mindset.
  • Ability to take clear notes and document issues accurately.
    • Experience:
  • Experience in customer-facing roles.
  • Exposure to basic PC troubleshooting.
  • Experience supporting mobile devices (preferred but not required).
    • Responsibilities:
  • Provide first-level IT support to in-person clients.
  • Assist with device and mobile accessory setup.
  • Communicate status updates to internal clients.
  • Ensure timely prioritization and closure of service requests.
  • Work with a senior IT Technician for escalations and guidance.
    • Should Have:
  • Interest in technology and IT support.
  • Ability to patiently understand and document issues.
  • Comfort navigating a PC for troubleshooting tasks.
  • Juniors or seniors pursuing degrees in MIS, IT, BTM, or related fields.
    • Skills:
  • Basic Windows troubleshooting.
  • Familiarity with Android/iOS environments.
  • Strong communication and documentation skills.
  • General understanding of macOS (optional).
    • Qualification and Education:
  • Pursuing or completed education in a technology-related field (preferred).
  • Customer service experience (preferred).
  • Certifications such as CompTIA A+ (optional).
  • Familiarity with PowerShell or CLI (optional).
  • Knowledge of networking concepts such as DNS, LAN, WAN (optional).

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