Junior Global IT Service Desk Analyst - German Speaker

Junior Global IT Service Desk Analyst - German Speaker

Respond to incoming calls and web submissions for assistance from and users experiencing technical issues

Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)

Fulfill Service Requests from end users according to defined procedures

Document client issues in our call tracking system.

Provide friendly, courteous, and quality communication to all end users throughout the support process

Grow professionally through on-going training activities and continued learning

Collaborate with organization counterparts and department team members to share knowledge and expertise

Identify optimization potential to continuously increase customer satisfaction and Service Desk quality

Educational degree/certificate in an information technology related field will be ...