Job Description

Beacon Technologies is seeking a Help Desk I Technician for our client partner. This is a second shift position with shift hours being Monday - Friday, 4:00pm to 12:30am and 30-minute unpaid lunch. Must be a Wisconsin resident or willing to relocate to Wisconsin at the candidate's expense prior to start date. This position is 100% onsite in Madison, WI.

This contracting position will work within the Enterprise Service Desk team to perform the following responsibilities:
  • Provides support to end users on a variety of issues. 
  • Identifies, researches, and resolves technical problems. 
  • Responds to telephone calls, email, and personnel requests for technical support. 
  • Documents, tracks, and monitors the problem to ensure a timely resolution. 
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field. 
  • Relies on instructions and pre-established guidelin...

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