Junior ICT Infrastructure Support Engineer

General context
and job description

To strengthen our
internal IT team, we are looking for a colleague who will provide first-line IT
support.
You will work full-time from our office in Brussels, with occasional travel
mainly within Brussels and the BeNeLux region.

As part of the IT
support team within the Emeria Belgium group, you are responsible for internal
first-line support for ICT systems (serving approximately 750 employees across
50 offices, but primarily about 150 users in Wallonia and the Grand Duchy of Luxembourg).
You provide technical support and help users resolve IT issues efficiently.

You will report to
the ICT Infrastructure Support Manager and act as the direct point of contact
for internal users and external IT providers. You communicate clearly with
these stakeholders to solve problems, order and follow up on hardware, and
assist in the deployment of new programs or solutions. Additional...