Junior IT Analyst

Job Description

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Leap Event Technology is seeking a motivated Junior IT Analyst to assist with Leap’s IT Operations. This role is primarily responsible for providing Level 1 helpdesk support, serving as the first point of contact for technical issues and service requests across the organization. A particular focus of this role will be managing employee onboardings, including account setup, system and application access, device provisioning, and coordinating hardware shipments, ensuring a smooth first-day experience for new hires.

The ideal candidate has hands-on experience in a fast-paced helpdesk environment, is highly organized, demonstrates strong troubleshooting skills, and collaborates effectively with cross-functional teams.