Job Description
Responsibilities
Provide excellent customer service and support to internal staff within our APAC offices (as well as remote staff). You will be responsible for the configuration and on-going management of our IT devices and hardware, as well as supporting our applications such as Office 365
Respond to internal IT tickets raised, providing a prompt service to TeamViewer colleagues Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Mumbai. Manage basic active directory functions, such as distribution lists and user creation Support our suite of applications such as Office 365 Setup, deploy, and support staff in the setup of laptops & mobile devices Help out the global IT team with tasks and projects as required Ensure employees have a smooth onboarding experience by assisting with the installation and first-time login of systems (this may include preparing packs to send to remote employees, and offering virtual assistance) Assist with procurement of software and hardware from approved suppliers Develop and maintain documentation (such as user guides) for our internal knowledge base ‘Confluence’ Requirements
Completion of a computer qualification or related discipline Advanced knowledge of desktop operating systems, including Windows 10 Knowledge of Windows applications such as Office 365. Very good knowledge of both iOS and Android mobile device operating systems Keen interest in new technology Experience in a customer service or support role Excellent communication skills, in order to understand staff needs and provide appropriate assistance and solutions Knowledge of Windows AD environments and Azure AD. Genuine willingness to help and assist employees in a friendly manner Some out of hours work would be required
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