Job Description

Responsibilities

Provide excellent customer service and support to internal staff within our APAC offices (as well as remote staff). You will be responsible for the configuration and on-going management of our IT devices and hardware, as well as supporting our applications such as Office 365 

  • Respond to internal IT tickets raised, providing a prompt service to TeamViewer colleagues

  • Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Mumbai.

  • Manage basic active directory functions, such as distribution lists and user creation

  • Support our suite of applications such as Office 365

  • Setup, deploy, and support staff in the setup of laptops & mobile devices

  • Help out the global IT team with tasks and projects as required

  • Ensure employees have a smooth onboarding experience by assisting with the installation and first-time login of systems (this may include preparing packs to send to remote employees, and offering virtual assistance)

  • Assist with procurement of software and hardware from approved suppliers

  • Develop and maintain documentation (such as user guides) for our internal knowledge base ‘Confluence’

    • Requirements

  • Completion of a computer qualification or related discipline

  • Advanced knowledge of desktop operating systems, including Windows 10

  • Knowledge of Windows applications such as Office 365.

  • Very good knowledge of both iOS and Android mobile device operating systems

  • Keen interest in new technology

  • Experience in a customer service or support role

  • Excellent communication skills, in order to understand staff needs and provide appropriate assistance and solutions

  • Knowledge of Windows AD environments and Azure AD.

  • Genuine willingness to help and assist employees in a friendly manner

  • Some out of hours work would be required

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