Junior IT ServiceDesk Specialist

We’re looking for a Junior IT ServiceDesk Specialist to join our IT team and help keep things running seamlessly. This role is perfect for someone with a strong interest in IT who enjoys solving technical problems, supporting others, and learning new skills. You’ll be the first point of contact for our internal users, providing hands-on support while growing your experience in a collaborative, fast-paced environment.

Daily Responsibilities

• Act as the first point of contact for all IT-related requests from studio employees.
• Troubleshoot and resolve common technical issues involving hardware, software, and peripherals.
• Escalate more complex issues to senior team members, providing clear documentation and context.
• Create, update, and manage support tickets using our IT Service Management (ITSM) system.
• Assist with the installa...