Job Description
Job Description
As a Cisco Junior Support engineer, you will will support essential network administration activities, including monitoring performance, troubleshooting basic connectivity issues, and maintaining accurate documentation of network changes and incidents. While carrying out these responsibilities, they will also have the opportunity to learn from senior team members, expand their technical skills, and grow their career in network operations and IT infrastructure. This role is ideal for candidates with basic knowledge of Cisco Wireless or LAN Switching who want to develop their skills in a real-world support environment.
Your Role
Provide technical support for network connectivity and performance issues involving Cisco devices.
Assist customers by troubleshooting basic incidents, ensuring clear and service-oriented communication.
Monitor network status and escalate issues when necessary.
Document activities, troubleshooting steps, and solutions.
Collabo...
As a Cisco Junior Support engineer, you will will support essential network administration activities, including monitoring performance, troubleshooting basic connectivity issues, and maintaining accurate documentation of network changes and incidents. While carrying out these responsibilities, they will also have the opportunity to learn from senior team members, expand their technical skills, and grow their career in network operations and IT infrastructure. This role is ideal for candidates with basic knowledge of Cisco Wireless or LAN Switching who want to develop their skills in a real-world support environment.
Your Role
Provide technical support for network connectivity and performance issues involving Cisco devices.
Assist customers by troubleshooting basic incidents, ensuring clear and service-oriented communication.
Monitor network status and escalate issues when necessary.
Document activities, troubleshooting steps, and solutions.
Collabo...
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