Junior Level 1 Support Technician

Why choose API? API, with over 30 years of experience, is a family-owned company recognized for its genuine IT expertise; digital, support services, we have surrounded ourselves with the best experts to respond to the specific needs of our clients. By opting for API, you choose a human-sized company benefiting from solid know-how. We are proud of our unique corporate culture as we offer opportunities for professional development, with continuous training programs, career advancement, and personalized support. We put people at the heart of our activities: after all, our technicians can solve problems, but they still don't know how to make a good coffeeJunior IT Support TechnicianToday, we are looking for a Junior N1 Support Technician to join our client's team in Geneva.Role:- Respond to technical requests and incidents: analysis, diagnosis, escalation, or resolution according to established procedures.- Process support tickets and ensure follow-up quality.- Manage software and solution...