Job Description

  • Provide Level 1–2 technical support to end-users by diagnosing and resolving hardware, software, and network‑related issues in a timely manner.
  • Install, configure, and maintain desktop and laptop systems, including OS deployment, application installation, driver configuration, patching, and system updates.
  • Perform preventive and corrective maintenance on IT assets such as PCs, printers, UPS, AVR, and other peripheral devices.
  • Assist in LAN infrastructure support, including basic switch configuration, cable testing, IP addressing, and network connectivity troubleshooting.
  • Manage user accounts and access control, including account provisioning, profile configuration, and password resets using Active Directory and Microsoft 365.
  • Support helpdesk operations, including ticket logging, prioritization, escalation, and resolution tracking in accordance with SLAs.
  • Conduct basic server and network diagnostics, monitor system...

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