Junior Management Information System Support

Responsibilities

• Provide Level 1–2 technical support to end-users by diagnosing and resolving hardware, software, and network-related issues in a timely manner.
• Install, configure, and maintain desktop and laptop systems, including OS deployment, application installation, driver configuration, patching, and system updates.
• Perform preventive and corrective maintenance on IT assets such as PCs, printers, UPS, AVR, and other peripheral devices.
• Assist in LAN infrastructure support, including basic switch configuration, cable testing, IP addressing, and network connectivity troubleshooting.
• Manage user accounts and access control, including account provisioning, profile configuration, and password resets using Active Directory and Microsoft 365.
• Support helpdesk operations, including ticket logging, prioritization, escalation, and resolution tracking in accordance with SLAs.
• Conduct basic server and network diagnost...