Job Description
**Job Description :**
**Job Title:** Junior Manager HR Service Delivery
**About the Function:**
Our Human Resources (HR) team bring brilliant people together to help us continue building iconic brands. We harness the diverse talents of our people to help them excel. We champion an inclusive and collaborative culture, where all voices and perspectives are celebrated and valued.
HR is at the heart of markets around the world, finding and developing talent that will unearth new insights and inspire innovation. From creative problem solvers and entrepreneurs to scientists and engineers — whatever your experience and ideas, we’ll help you to harness your talents, empowering you to be the best you can be.
**About the team:**
As part of the Group Reward and Benefits Operations team, you will play a crucial role in developing a high-performing and highly engaged Global Benefits Operations team. Reporting directly to the Assistant Manager - Global Reward and Benefits Operations, your responsibilities will include handling critical activities such as Benefits Purchase Order creation, invoice management and reconciliation, vendor management, report generation and distribution, and query management. Your outstanding partner management, financial control, governance application, and execution skills will be key to the success of these projects. Applying your extensive experience in HR and payroll operations, or HR and payroll service delivery, process engineering, and process simplification, you will implement guideline benefits processes and data management strategies to enhance operational efficiency and accuracy across multiple regions and time zones.
**About the role:**
The Global Reward Operations (GRO) team supports various benefit processes (e.g., product allowance, car allowance, health insurance) for European markets. The Junior Manager will define, document, and improve both online and offline benefit processes and ensure a successful annual benefit enrollment for the entire European population. The role aims to scope out, document, and enhance the respective processes across Europe, reviewing and updating procedures in accordance with new legislation and regulatory requirements.
**Role Responsibilities:**
+ Benefits Annual Enrolment expertise especially for Northern America region
+ Northern American - Leave of absence expertise
+ Ensure timely and accurate completion of all in-scope reporting activities.
+ Regularly review and update Process Steps, Maps, Work Instructions, Benefits Matrices, Benefit Guides, Factsheets, and FAQs. Make them available to relevant teams, conduct necessary training, and ensure consistency and accuracy in all communications materials.
+ Perform all CARM controls and data reconciliations, resolving any issues.
+ Review and reconcile vendor invoices within agreed timelines to ensure payments are made as per the agreed SLA’s.
+ Leverage insights to see opportunities for process and workflow improvements.
+ Apply strong in social skill so empower and align multiple teams, business processes, and data and technical governance.
+ Drive significant simplification and efficiency in processes and systems to support the global productivity agenda.
+ Ensure all controls and processes meet internal and external regulatory requirements.
+ Collaborate efficiently with cross-functional teams across Diageo and with vendor teams.
**Experience / skills required:**
+ Ensure all in-scope reporting activities are completed accurately and on time.
+ Regularly review and update Step Maps, Work Instructions, Benefits Matrices, Benefit Guides, Factsheets, and FAQs, making them accessible to appropriate teams, and ensuring consistency and accuracy in communications materials.
+ Perform all CARM controls and data reconciliations, resolving any issues. Continuously find opportunities to improve operational efficiency and effectiveness. Implement process improvements and automation initiatives to streamline operations and drive business results.
+ Demonstrate strong experience with Workday operations, ensuring all required actions are delivered in the system to facilitate benefits administration and other processes.
+ Strong understanding of HR processes and data management
+ Payroll experience is highly valued.
+ Strong analytical, numerical, and problem-solving skills.
+ Methodical, logical, organized, and flexible approach to work.
+ Excellent English language skills.
+ High attention to detail.
+ Advanced MS Excel skills, including formulas and pivot tables.
+ Experience in process mapping.
+ Experience in extracting and reconciling data from various sources.
+ Inability to lead change within the business.
+ Difficulty in quickly establishing relationships and leading mixed business and partner teams.
+ Failure to apply a continuous improvement attitude.
+ Lack of credibility with internal and external partners.
+ Lack of business situational awareness.
+ Inability to collaborate in line with Diageo’s dial-up behaviors.
+ Hesitating or waiting for detailed conditions before implementing bold, innovative ideas.
+ Suppressing dissent to achieve team unity.
+ Disengaging when disagreeing with a decision.
+ Adding extensive checkpoints to the process to mitigate risk.
**Flexible Working Statement:** Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.
**Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mentalities, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you gain this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**
2025-11-24
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)
**Job Title:** Junior Manager HR Service Delivery
**About the Function:**
Our Human Resources (HR) team bring brilliant people together to help us continue building iconic brands. We harness the diverse talents of our people to help them excel. We champion an inclusive and collaborative culture, where all voices and perspectives are celebrated and valued.
HR is at the heart of markets around the world, finding and developing talent that will unearth new insights and inspire innovation. From creative problem solvers and entrepreneurs to scientists and engineers — whatever your experience and ideas, we’ll help you to harness your talents, empowering you to be the best you can be.
**About the team:**
As part of the Group Reward and Benefits Operations team, you will play a crucial role in developing a high-performing and highly engaged Global Benefits Operations team. Reporting directly to the Assistant Manager - Global Reward and Benefits Operations, your responsibilities will include handling critical activities such as Benefits Purchase Order creation, invoice management and reconciliation, vendor management, report generation and distribution, and query management. Your outstanding partner management, financial control, governance application, and execution skills will be key to the success of these projects. Applying your extensive experience in HR and payroll operations, or HR and payroll service delivery, process engineering, and process simplification, you will implement guideline benefits processes and data management strategies to enhance operational efficiency and accuracy across multiple regions and time zones.
**About the role:**
The Global Reward Operations (GRO) team supports various benefit processes (e.g., product allowance, car allowance, health insurance) for European markets. The Junior Manager will define, document, and improve both online and offline benefit processes and ensure a successful annual benefit enrollment for the entire European population. The role aims to scope out, document, and enhance the respective processes across Europe, reviewing and updating procedures in accordance with new legislation and regulatory requirements.
**Role Responsibilities:**
+ Benefits Annual Enrolment expertise especially for Northern America region
+ Northern American - Leave of absence expertise
+ Ensure timely and accurate completion of all in-scope reporting activities.
+ Regularly review and update Process Steps, Maps, Work Instructions, Benefits Matrices, Benefit Guides, Factsheets, and FAQs. Make them available to relevant teams, conduct necessary training, and ensure consistency and accuracy in all communications materials.
+ Perform all CARM controls and data reconciliations, resolving any issues.
+ Review and reconcile vendor invoices within agreed timelines to ensure payments are made as per the agreed SLA’s.
+ Leverage insights to see opportunities for process and workflow improvements.
+ Apply strong in social skill so empower and align multiple teams, business processes, and data and technical governance.
+ Drive significant simplification and efficiency in processes and systems to support the global productivity agenda.
+ Ensure all controls and processes meet internal and external regulatory requirements.
+ Collaborate efficiently with cross-functional teams across Diageo and with vendor teams.
**Experience / skills required:**
+ Ensure all in-scope reporting activities are completed accurately and on time.
+ Regularly review and update Step Maps, Work Instructions, Benefits Matrices, Benefit Guides, Factsheets, and FAQs, making them accessible to appropriate teams, and ensuring consistency and accuracy in communications materials.
+ Perform all CARM controls and data reconciliations, resolving any issues. Continuously find opportunities to improve operational efficiency and effectiveness. Implement process improvements and automation initiatives to streamline operations and drive business results.
+ Demonstrate strong experience with Workday operations, ensuring all required actions are delivered in the system to facilitate benefits administration and other processes.
+ Strong understanding of HR processes and data management
+ Payroll experience is highly valued.
+ Strong analytical, numerical, and problem-solving skills.
+ Methodical, logical, organized, and flexible approach to work.
+ Excellent English language skills.
+ High attention to detail.
+ Advanced MS Excel skills, including formulas and pivot tables.
+ Experience in process mapping.
+ Experience in extracting and reconciling data from various sources.
+ Inability to lead change within the business.
+ Difficulty in quickly establishing relationships and leading mixed business and partner teams.
+ Failure to apply a continuous improvement attitude.
+ Lack of credibility with internal and external partners.
+ Lack of business situational awareness.
+ Inability to collaborate in line with Diageo’s dial-up behaviors.
+ Hesitating or waiting for detailed conditions before implementing bold, innovative ideas.
+ Suppressing dissent to achieve team unity.
+ Disengaging when disagreeing with a decision.
+ Adding extensive checkpoints to the process to mitigate risk.
**Flexible Working Statement:** Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you’re supported from day one.
**Diversity statement:** Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mentalities, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you gain this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**
2025-11-24
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)
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