Job Description
Job Description:
Job Title: Network Engineer – Level 1 (L1) – Managed Network Services
Location: Mangalore, India
Experience – 2 Year+
Role Purpose
As a Network Engineer (L1), you will be part of the managed network services team, providing first-line support for network infrastructure, monitoring, incident management and configuration tasks. Your primary objective is to ensure that client network services remain operational, efficient and within agreed Service Level Agreements (SLAs).
Key Responsibilities
Monitor client network infrastructure and solutions, identifying issues and errors proactively.
Investigate first-line incidents, evaluate root causes of standard or low-complexity issues, and take corrective or documented actions.
Fulfil approved service requests (for example: configuration changes, patching, basic upgrades) following defined procedures and SOPs.
Provide telephonic/chat/ticket support for network incidents, updating the ticketing/ITSM...
Job Title: Network Engineer – Level 1 (L1) – Managed Network Services
Location: Mangalore, India
Experience – 2 Year+
Role Purpose
As a Network Engineer (L1), you will be part of the managed network services team, providing first-line support for network infrastructure, monitoring, incident management and configuration tasks. Your primary objective is to ensure that client network services remain operational, efficient and within agreed Service Level Agreements (SLAs).
Key Responsibilities
Monitor client network infrastructure and solutions, identifying issues and errors proactively.
Investigate first-line incidents, evaluate root causes of standard or low-complexity issues, and take corrective or documented actions.
Fulfil approved service requests (for example: configuration changes, patching, basic upgrades) following defined procedures and SOPs.
Provide telephonic/chat/ticket support for network incidents, updating the ticketing/ITSM...
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