Job Description

Key Responsibilities

  • Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures.
  • Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews.
  • Facilitate regular team meetings to share updates, procedures, and best practices.
  • Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing.
  • Provide subject-matter expertise on regional operational issues; advocate for solutions when needed.
  • Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders.
  • Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes.
  • Monitor performance trends and SLAs; identify issues and drive corrective action plans.
  • Participate in continuous improvement programs; lead root-cause analyses and follow through with proactive and corrective measures.
  • Escalate critical operational issues (performance, safety, function) to senior management when required.
  • Perform additional tasks as needed to support the team and organizational goals.

    • Required Qualifications & Skills

  • Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor-partner settings.
  • Excellent verbal & written communication skills.
  • Strong organizational ability; comfortable managing fast-paced workflows and handling urgent issues.
  • Ability to build rapport, set clear expectations, give constructive feedback, and lead by example.
  • Proficient in analyzing data to derive insights and determine actions to improve performance.
  • Self-motivated, adaptable, and a team player.
  • Willingness and ability to travel to field sites as needed.

    • Preferred Qualifications

  • Experience specifically in data-collection driving operations or projects involving field vendors.
  • Familiarity with designing or using dashboards or tools for tracking operational metrics.
  • Prior exposure to financial controls, forecasting, or vendor sourcing.
  • Demonstrated experience in quality assurance, safety standards, or compliance.

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