Junior ORM Executive

Job Title: Junior ORM Executive (Online Reputation Management)

Experience: 1+ year

Work Days: Monday to Friday

Work Timings: 11 AM to 7 PM

Key Responsibilities

• Monitor customer feedback, reviews, and mentions across social media platforms, review websites, and online listings
• Respond to reviews, comments, and queries in a timely, brand-aligned, and professional manner
• Assist in building and maintaining ORM strategies across social media channels, online directories, review platforms, and search engine listings
• Encourage positive reviews at relevant touchpoints using approved communication templates and engagement strategies
• Maintain and update brand listings on search engines, online directories, and review platforms
• Track, analyze, and report ORM performance, sentiment trends, and recurring issues
• Identify pot...