Job Description
Product Support Analyst
Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote)
About the Role
This is an exciting opportunity to launch your career in technology with a dynamic and growing team.
As a Product Support Analyst, you’ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career.
This role is a mix between technical and customer service supporting an Insurance Claims platform.
Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms.
Key Responsibilities
* Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs.
* Troubleshoot a broad range of issues, from passw...
Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote)
About the Role
This is an exciting opportunity to launch your career in technology with a dynamic and growing team.
As a Product Support Analyst, you’ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career.
This role is a mix between technical and customer service supporting an Insurance Claims platform.
Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms.
Key Responsibilities
* Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs.
* Troubleshoot a broad range of issues, from passw...
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