Junior / Senior Apparel Merchandiser

Company Description

Creative Handicrafts is a leading exporter of ethical apparel and fair trade products, serving premium markets in the EU, USA and Japan. We specialize in sustainable sourcing, quality compliance, and building long-term partnerships with global brands committed to ethical practices.

Job Summary:

The Merchandiser will drive the end-to-end order management process, from client inquiries to shipment, ensuring seamless coordination with suppliers, adherence to international standards, and on-time delivery of high-quality, ethically sourced products. Junior roles focus on execution and support, while Senior roles emphasize strategy, client relations, and team leadership. This on-site position requires hands-on collaboration in our dynamic export environment.

Key Responsibilities:

• Manage order lifecycle: Handle client inquiries, develop cost sheets, negotiate pricing, and confirm production plans with suppliers.
• Coordinate with production teams and artisans to ensure ethical sourcing, Fair Trade compliance, and alignment with client specifications (e.G., EU REACH, Japanese eco-labels).
• Monitor production timelines, conduct quality checks, and resolve issues to meet delivery deadlines and minimize delays.
• Prepare technical documentation, including size sets, strike-offs, and lab dips, for client approvals.
• Liaise with international clients via email, calls, and virtual meetings to provide updates, samples, and shipment statuses.
• Track shipments, co-ordinate with the logistic team and ensure compliance with export regulations.
• Mentor junior team members and contribute to process improvements for efficiency and sustainability (Senior level).

Qualifications and Skill:

• Junior Level: 1-3 years in apparel merchandising or exports;
  basic knowledge of garment construction, fabrics, cost analysis.
• Senior Level: 4+ years in export merchandising, knowledge of garment construction, fabrics, cost analysis and with proven experience in EU/Japan markets and team coordination.
• Knowledge of the product development processes with an understanding of the apparel and textile industry
• Organizational and multi-tasking skills, with attention to detail and the ability to work under deadlines with a problem-solving mindset.
• Familiarity with ethical sourcing, Fair Trade certifications, and sustainable practices.
• Ability to build and maintain professional client relationships.
• Excellent English communication skills (written and verbal).
• Bachelor’s or Masters degree in Fashion Merchandising, Fashion designing or a related field is preferred.

How to Apply:

Send your resume and cover letter to [email protected] with "Merchandiser Application - [Junior/Senior]" in the subject line.