Junior Service Delivery Manager

Responsibilities

• 3.1 Responsible for liaising with other departments (Facilities, IT, HR) to ensure office space is in working condition, all IT issues are being resolved, any internal HR issues are being addressed properly, etc.
• 3.2 Coordinating Onboarding process (scheduling kick-off meeting, systems access, etc.; refer to procedure document)
• 3.3 Producing a deck for weekly, bi-weekly and monthly governance meetings (as needed)
• 3.4 Monitoring and accurately tracking time utilized by all resources (leaves, breaks,
• 3.5 Monitoring and recording resource daily attendance; proactively meeting with resources when they are approaching critical metrics; advising when disciplinary action could be taken
• 3.6 Providing client Manager and Engagement Manager with immediate notification of
• 3.7 Preparing and distributing monthly attendance/leave reports
• 3.8 Validating, and facilitating adjustments as needed, ...