Junior Service Engineer

Job Description :

Designation : Jr. Engineer/ Engineer

Department : Service

Experience : Freshers

Location : Chennai

Qualification : BE/B.Tech - EC/Electrical

Roles and Responsibilities

* Responds to customer complaints

* Evaluates and resolves problems of the customer

* Assists in installing the equipment

* Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands

* Works alongside with technical sales engineers

* Offers customer training for the product

* Repairs, tests and maintains equipment

* Monitors performance of the product

* Maintains product manuals

* Provides customers with regular reports and feedback on their service requests

* Develops and maintains relations with customers;
reports common complaints of customers to top management in order to address the situation for future reference

* Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.