Junior Service Manager

We’re hiring a Junior Service Manager to join the Governance & Service Management area of a leading organization in the aviation and airport operations sector. In this role, you will support service governance activities end‑to‑end, including the definition and follow‑up of SLAs and KPIs, coordination with internal teams and suppliers, and continuous improvement initiatives to ensure reliable and high‑quality service delivery.

Direct contract with the client

What you will be doing

• Support the definition, monitoring and reporting of SLAs, KPIs and service performance metrics
• Assist in the end‑to‑end follow‑up of services from an operational and customer perspective
• Coordinate with internal teams, suppliers and partners to ensure service commitments are met
• Contribute to service governance frameworks, processes and documentation
• Support financial follow‑up of services, including budget trackin...