Job Description

Job Description

  • Performs all administrative tasks related to his/her professional responsibilities
  • Reports on the situation to his/her supervisor.
  • Ability to perform administrative tasks related to network operation, and based on his/her results achieved in a group and customer specific test, he/she can individually perform the tasks associated with the junior professional level.
  • Monitors network solutions or the backbone, creates tickets for possible issues.
  • Documents and diagnoses a problem, where needed, and establishes priorities.
  • Troubleshoots incoming tickets, manages changes, configures the network assets. Creates so-called problem tickets for complex issues and forwards them to next level of support, as part of the problem management. Implements requested changes in collaboration with other departments, as part of the change management. Closes / provides for the closure of the ticket, once the problem / issue has b...

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