Junior Support Engineer

We are looking for a motivated and eager-to-learn Junior Support Engineer to join our technical support team. This is an entry-level position, ideal for recent graduates or individuals starting their careers in IT.

Your primary responsabilities are:

• Provide basic technical support through various channels (email, phone, ticketing systems, chat).
• Diagnose and troubleshoot common hardware, software, network, or access issues.
• Document incidents, solutions, and procedures in the internal knowledge base.
• Escalate unresolved issues following established protocols.
• Collaborate with other teams to ensure a seamless user experience.
• Participate in training sessions and contribute to continuous improvement efforts.

Requirements to excel:

• Recent graduate or final-year student in Computer Science, Information Technology, Engineering, or related fields.
• Basic understanding of operating systems...