Job Description
At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
About the Role:
What You’ll Do:
- Respond to help desk tickets and live chat inquiries.
- Learn our products and platform inside and out.
- Create clear and informative knowledge base articles and guides to provide self-service support. Keep this documentation current as our platform evolves.
- Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.
You Must Have:
- 1+ years of experience in Customer Support or Customer Success.
- Strong communication skills to artfully break down, solve, and explain complex issues.
- Passion to work with people.
- Be organized and abl...
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
About the Role:
What You’ll Do:
- Respond to help desk tickets and live chat inquiries.
- Learn our products and platform inside and out.
- Create clear and informative knowledge base articles and guides to provide self-service support. Keep this documentation current as our platform evolves.
- Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.
You Must Have:
- 1+ years of experience in Customer Support or Customer Success.
- Strong communication skills to artfully break down, solve, and explain complex issues.
- Passion to work with people.
- Be organized and abl...
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