KAM

<p><b>Job Description:</b></p> <div> </div> <ul> <li> <p>Act as the single point of contact for assigned key customers.</p> </li> <li> <p>Manage customer service interactions through calls and emails, ensuring timely and professional responses.</p> </li> <li> <p>Build strong relationships with existing clients to drive account retention and business expansion.</p> </li> <li> <p>Coordinate with internal teams (Operations, CS, Accounts) to ensure smooth service delivery.</p> </li> <li> <p>Prepare and analyze MIS reports using MS Excel and share updates with customers and internal stakeholders.</p> </li> <li> <p>Handle customer escalations and ensure resolution within defined TATs.</p> </li> <li> <p>Identify upselling / cross-selling opportunities within existing accounts.</p> </l...