Job Description
Title: Key Account Manager
Location: Bangalore
Exp: 5-12 yrs
Job Description:
•"Key Responsibilities:
Define and Execute Business Priorities
Key contributor and owner of the direction for your operations. This includes defining strategic goals for the team.
Participate in defining, planning, and documenting key projects and initiatives.
Track the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.
Team and Performance development
Own all facets of performance and career management for the team.
Expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team.
Own and be accountable for the output and performance of your team.
Operational Excellence
Uphold and continue to drive operational excellence across the site and globe.
Drive best practices with a focus on outcomes for our customers.
Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.
Incident and Escalations Management
Lead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes.
Location: Bangalore
Exp: 5-12 yrs
Job Description:
•"Key Responsibilities:
Define and Execute Business Priorities
Key contributor and owner of the direction for your operations. This includes defining strategic goals for the team.
Participate in defining, planning, and documenting key projects and initiatives.
Track the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.
Team and Performance development
Own all facets of performance and career management for the team.
Expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team.
Own and be accountable for the output and performance of your team.
Operational Excellence
Uphold and continue to drive operational excellence across the site and globe.
Drive best practices with a focus on outcomes for our customers.
Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.
Incident and Escalations Management
Lead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes.
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