Key Account Manager

This role is for one of the Weekday's clients

Salary range: Rs - Rs (ie INR 3-9 LPA)

Min Experience: 8 years

Location: chennai 

JobType: full-time

This role is ideal for an experienced Key Account Management (KAM) professional with a strong background in B2B client handling. The position focuses on managing and growing strategic client relationships within service-driven industries, with an emphasis on account stability, customer satisfaction, and long-term value creation. The role requires hands-on KAM expertise rather than purely operational experience and suits professionals who thrive in structured, client-facing environments.

Requirements

Key Responsibilities

• Manage and grow a portfolio of key B2B accounts across corporate, industrial, and SME segments
• Build long-term, trusted relationships with senior client stakeholders to ensure retention and account growth
• Drive customer satisfaction through effective service delivery, issue resolution, and performance tracking
• Understand client requirements deeply and align solutions to meet business and service expectations
• Track and improve customer experience metrics such as CSAT and NPS
• Collaborate with internal teams to ensure seamless execution and service quality
• Use CRM tools to manage account data, client interactions, renewals, and growth opportunities
• Identify upselling and cross-selling opportunities within existing accounts
• Maintain consistent communication with clients to manage expectations and ensure alignment

What Makes You a Great Fit

• 8–10 years of proven B2B Key Account Management experience (up to 12 years considered)
• Prior experience in service-oriented industries such as facility management, pest control, corporate services, logistics, leasing and rentals, hospitality, or integrated service providers
• Strong exposure to handling large and strategic accounts, preferably with experience in leading KAM-driven organizations
• Deep understanding of market segmentation across corporate, industrial, and SME clients
• Demonstrated career stability with consistent progression in KAM roles
• Strong client relationship management, negotiation, and stakeholder management skills
• Proficiency in CRM tools and experience tracking customer satisfaction metrics
• Immediate to short notice period (up to 45 days preferred)
• Open to diverse candidate profiles with the right KAM specialization