Job Description
Job Purpose
Play a pivotal role in managing relationships with key clients in the hospitality industry. The primary objective of this role is to understand the needs and goals of key clients, ensure effective adoption of the solution, foster strong and lasting relationships to drive contract renewals and upselling & cross-selling opportunities
Key responsibility:
•Understand needs and goals for key large clients for TLC within the hospitality industry, particularly in hotel loyalty programs and B2 B tech solutions for hotels.
•Develop and maintain strong relationships with key accounts, serving as a trusted advisor and primary point of contact.
•Present tailored solutions to large clients that address their specific challenges and objectives, leveraging a deep understanding of their business.
•Drive contract renewals and upsell additional services to maximize revenue and client satisfaction.
•Collaborate closely with internal teams, including sales, marketing, and product development, to deliver integrated solutions and support for key clients.
•Proactively address any issues or concerns raised by clients centrally, ensuring prompt resolution and maintaining high levels of customer satisfaction.
Track and analyze key performance metrics, such as revenue growth, contract renewals, and client satisfaction scores, to assess the health of client relationships and identify areas for improvement.
Critical Competencies
- In-depth understanding of the hospitality industry, particularly hotel loyalty programs and B2 B tech solutions.
- Basic understanding of TLCs underlying tech stacks
- Proficiency in CRM software (e.g., Salesforce, Hub Spot) for managing client relationships and tracking sales activities.
Education:
Required: Bachelor's Degree
Recommended: Master’s Degree – MBA
Play a pivotal role in managing relationships with key clients in the hospitality industry. The primary objective of this role is to understand the needs and goals of key clients, ensure effective adoption of the solution, foster strong and lasting relationships to drive contract renewals and upselling & cross-selling opportunities
Key responsibility:
•Understand needs and goals for key large clients for TLC within the hospitality industry, particularly in hotel loyalty programs and B2 B tech solutions for hotels.
•Develop and maintain strong relationships with key accounts, serving as a trusted advisor and primary point of contact.
•Present tailored solutions to large clients that address their specific challenges and objectives, leveraging a deep understanding of their business.
•Drive contract renewals and upsell additional services to maximize revenue and client satisfaction.
•Collaborate closely with internal teams, including sales, marketing, and product development, to deliver integrated solutions and support for key clients.
•Proactively address any issues or concerns raised by clients centrally, ensuring prompt resolution and maintaining high levels of customer satisfaction.
Track and analyze key performance metrics, such as revenue growth, contract renewals, and client satisfaction scores, to assess the health of client relationships and identify areas for improvement.
Critical Competencies
- In-depth understanding of the hospitality industry, particularly hotel loyalty programs and B2 B tech solutions.
- Basic understanding of TLCs underlying tech stacks
- Proficiency in CRM software (e.g., Salesforce, Hub Spot) for managing client relationships and tracking sales activities.
Education:
Required: Bachelor's Degree
Recommended: Master’s Degree – MBA
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application