Key Account Manager

About the Role

We are looking for a Key Account Manager to manage and grow relationships with our key clients. This role focuses on end-to-end account management, ensuring customer satisfaction, retention, and revenue growth. You’ll act as the primary point of contact for your accounts, helping clients maximize value from Convertway’s platform while driving business expansion through upsells and renewals. www.theconvertway.com

Key Responsibilities:

● Manage and grow a portfolio of key accounts by building strong, long-term client relationships.

● Act as the single point of contact for client queries, escalations, and business requirements.

● Ensure customer satisfaction and retention by delivering a “customer-first” experience.

● Identify opportunities for upselling, cross-selling, and renewals to maximize account revenue.

● Track key account metrics, analyze performance data, and ...