Key Account Manager

Job description

Client Management: Serve as the primary point of contact for key e-commerce accounts, building and

maintaining strong, long-term relationships.

Strategic Planning: Develop and implement strategic account plans to drive growth and maximize revenue.

Collaborate with clients to understand their business goals and objectives.

Sales Execution: Identify opportunities for upselling and cross-selling within existing accounts. Lead

negotiations and close deals to achieve revenue targets.

Performance Monitoring: Monitor account performance and key metrics. Analyze data to identify trends,

challenges, and opportunities for improvement.

Cross-Functional Collaboration: Work closely with internal teams such as Marketing, Product Development,

and Customer Support to ensure client needs are met and expectations are exceeded.

Problem-Solving: Address and resolve any issues or challenges faced by clients promptly and effectively,

ensuring a high level of client satisfaction.

Reporting: Provide regular updates and reports on account status, sales performance, and market trends to

senior management

Qualifications:

• Education: MBA from a good B-School.

• Experience: 4-5 years of experience.

Skills:

• Proven track record of managing and growing key accounts.

• Strong understanding of e-commerce platforms and digital sales strategies.

• Excellent communication, negotiation, and presentation skills.

• Analytical mindset with the ability to interpret data and make data-driven decisions.

• Ability to work independently and as part of a team in a fast-paced environment.