Key Account Manager II

Résumé du poste / Summary

Key Account Manager (KAM) plays a crucial role in building and maintaining strong, long‑lasting customer relationships. They are responsible for developing a thorough understanding of key customer needs and requirements and for coordinating with company departments to ensure that these needs are met.

Description du poste / Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Develop and maintain strategic long‑term relationships with more complex SMB clients to support organic growth and achieve long‑term company objectives.
• Perform post‑sales activities, including managing ongoing relationships, addressing client needs, and upselling or cross‑selling additional products or services.
• Understand key customer needs and requirements to suggest solutions that fulfill their demands.
• Address and resolve any issues or complaints raised by key clients to maintain trust with the assistance of mor...