Key Account Manager II

**Résumé du poste / Summary**Key Account Manager (KAM) plays a crucial role in building and maintaining strong, long-lasting customer relationships. They are responsible for developing a thorough understanding of key customer needs and requirements and for coordinating with company departments to ensure that these needs are met.Description du poste / Job description**FUNCTIONAL RESPONSIBILITIES AND DUTIES** • Develop and maintain strategic long-term relationships with more complex SMB clients to support organic growth and achieve long-term company objectives. • Perform post-sales activities, including managing ongoing relationships, addressing client needs, and upselling or cross-selling additional products or services. • Understand key customer needs and requirements to suggest solutions that fulfill their demands. • Address and resolve any issues or complaints raised by key clients to maintain trust with assistance of more experienced colleagues. • Negotiate contracts and meet e...