Key Account Manager

Job Summary

We are looking for an experienced and confident Key Account Manager to manage and grow relationships with high-value, senior-level clients. The role requires a strong personality, excellent stakeholder management skills, and the ability to handle complex client expectations while driving long-term business value.

Key Responsibilities

• Manage and nurture relationships with high-profile and strategic clients
• Act as the primary point of contact for senior stakeholders and decision-makers
• Understand client needs and ensure timely, high-quality service delivery
• Drive account growth through upselling, cross-selling, and renewals
• Handle escalations, negotiations, and conflict resolution with confidence
• Coordinate with internal teams to ensure seamless execution and client satisfaction
• Prepare account plans, MIS reports, and performance reviews
• Ensure revenue targets, SLAs,...