Key Account Manager

5-12 years (must have at least 5 years of experience in B2B sales managing for strategic and Government Sales)

Responsibilities

• Account Planning: Drive Revenue and develop/implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement.
• Customer Relationship Management: Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution. Conduct regular meetings with clients to understand their needs and address any concerns.
• Cross-functional Collaboration: Work closely with other departments such as Service Delivery, Care & Assurance, Finance and Marketing to ensure seamless service experience to Customers.
• Customer Satisfaction: Monitor customer sati...