Job Description

Job Description

As Key Account Manager, you will play a pivotal role in driving commercial success and account growth for TabSquare in the Malaysia market. This is a high-impact role that requires strategic account planning, stakeholder engagement, and hands-on execution to ensure revenue growth and long-term client success.

You will lead strategic initiatives to expand relationships with our largest enterprise clients, deliver value-based solutions, and ensure seamless onboarding and engagement. The ideal candidate will bring a strong background in enterprise account management, a passion for technology-driven solutions, and a deep understanding of the F&B or B2B SaaS landscape.

This position will report to the Head of Sales based in Singapore.

Responsibilities:

  • Develop and execute strategic account plans to drive revenue growth and retention for key enterprise accounts. Oversee strategic multi-market accounts where applicable.

  • Own commercial success and performance across a portfolio of high-value clients.

  • Cultivate strong relationships with senior stakeholders within client organizations to identify upsell and cross-sell opportunities.

  • Lead regular business reviews with clients, supported by data-driven insights and clear action plans for mutual growth.

  • Monitor and anticipate client needs, addressing challenges proactively while ensuring high satisfaction levels.

  • Identify trends in client behavior, industry developments, and competitor activities to shape account strategies.

  • Partner with cross-functional teams, including Product, Operations, and Customer Success to deliver outstanding value to clients.

  • Maintain accurate forecasting and tracking of account metrics in the CRM system.

  • Contribute to improving internal processes within the account management function.

    • Qualifications

  • Overall, 4-5 plus years of experience in managing enterprise accounts, with approx. 2-3 years of experience in F&B space or B2B software sales.

  • Strong presentation skills with the ability to present to audiences in one-on-one or large groups settings

  • Has client-centric approach to solution-selling, with the ability to influence and articulate a value proposition based on clients business challenges

  • Highly motivated with an outgoing personality and a strong sense of accountability and initiative

  • Willingness to travel (approx 1 week per month) and engage in after hours entertainment with key accounts on a cyclical basis

  • Tenacity and mental resilience to work in a high pressure environment and rise to meet challenging targets

  • Maturity to work in a small team with strong personalities and to be flexible within that environment

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