Key Account Manager

Mapal Group is looking for a Madrid based Key Account Manager (KAM). This role report to Global Client & Strategic Partnership Officer.

Role Overview

The Key Account Manager (KAM) is responsible for the commercial ownership and long-term success of a portfolio of strategic accounts.

The role focuses on retention, renewals, ARR growth, and account development, working in close collaboration with the Global Client & Strategic Partnership Officer, Product, and Customer Operations.

You will act as the main commercial point of contact for key customers, ensuring alignment between customer objectives and Mapal's solutions.

Key Responsibilities

• Own and manage the day-to-day operations of a portfolio of strategic SaaS B2B accounts
• Build long-term relationships with decision-makers and key stakeholders
• Coordinate with internal teams to deliver a high-quality customer experience
• Ensure successful onboarding, adopti...