Job Description
Mapal Group is looking for a Madrid based Key Account Manager (KAM). This role report to Global Client & Strategic Partnership Officer.
Role Overview
The Key Account Manager (KAM) is responsible for the commercial ownership and long-term success of a portfolio of strategic accounts.
The role focuses on retention, renewals, ARR growth, and account development, working in close collaboration with the Global Client & Strategic Partnership Officer, Product, and Customer Operations.
You will act as the main commercial point of contact for key customers, ensuring alignment between customer objectives and Mapal's solutions.
Key Responsibilities
Own and manage the day-to-day operations of a portfolio of strategic SaaS B2B accounts
Build long-term relationships with decision-makers and key stakeholders
Coordinate with internal teams to deliver a high-quality customer experience
Ensure successful onboarding, adoption, and value realization of Mapal's solutions
Condu...
Role Overview
The Key Account Manager (KAM) is responsible for the commercial ownership and long-term success of a portfolio of strategic accounts.
The role focuses on retention, renewals, ARR growth, and account development, working in close collaboration with the Global Client & Strategic Partnership Officer, Product, and Customer Operations.
You will act as the main commercial point of contact for key customers, ensuring alignment between customer objectives and Mapal's solutions.
Key Responsibilities
Own and manage the day-to-day operations of a portfolio of strategic SaaS B2B accounts
Build long-term relationships with decision-makers and key stakeholders
Coordinate with internal teams to deliver a high-quality customer experience
Ensure successful onboarding, adoption, and value realization of Mapal's solutions
Condu...
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