Job Description
About the Position:
We are looking to hire a highly motivated, well-spoken Strategic Accounts Manager who can help EasyEcom in key account management and customer retention. As a Strategic Accounts Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.
About EasyEcom:
EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 2000+ global clients, a handful of dedicated team members to a 160+ member-strong team, and being VC funded, we are continuing to expand over and beyond!
Roles & Responsibilities:
● Developing effective work relationships with key clients based on mutual trust and respect.
● Developing & implementing strategic plans to manage and grow accounts.
● Resolving key clients' issues and complaints promptly
● Understanding the business needs of key accounts and providing them with an effective solution.
● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team) to develop solutions.
● Identifying opportunities for improvement and proposing new tools & processes.
● Developing & maintaining excellent knowledge & understanding of business, offerings, competitors & industry.
Requirements:
● Candidates with a bachelor's in technology or business are preferred.
● A minimum of 2+ years of experience in account management with additional experience in the e-commerce industry
● Excellent communication and listening skills.
● Fluency in both English and Tamil.
● Should be able to quickly get a thorough understanding of the company's product.
● Should be able to multitask and manage time effectively.
● Should have strong interpersonal relationship skills.
● Ability to understand the company’s key clients and their position in the industry.
We are looking to hire a highly motivated, well-spoken Strategic Accounts Manager who can help EasyEcom in key account management and customer retention. As a Strategic Accounts Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.
About EasyEcom:
EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 2000+ global clients, a handful of dedicated team members to a 160+ member-strong team, and being VC funded, we are continuing to expand over and beyond!
Roles & Responsibilities:
● Developing effective work relationships with key clients based on mutual trust and respect.
● Developing & implementing strategic plans to manage and grow accounts.
● Resolving key clients' issues and complaints promptly
● Understanding the business needs of key accounts and providing them with an effective solution.
● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team) to develop solutions.
● Identifying opportunities for improvement and proposing new tools & processes.
● Developing & maintaining excellent knowledge & understanding of business, offerings, competitors & industry.
Requirements:
● Candidates with a bachelor's in technology or business are preferred.
● A minimum of 2+ years of experience in account management with additional experience in the e-commerce industry
● Excellent communication and listening skills.
● Fluency in both English and Tamil.
● Should be able to quickly get a thorough understanding of the company's product.
● Should be able to multitask and manage time effectively.
● Should have strong interpersonal relationship skills.
● Ability to understand the company’s key clients and their position in the industry.
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application