Key Account Manager

1. Key Customer Relationship & Growth Strategy

▪ Build strong, long-term relationships with key OEM / Tier-1 customers across Purchase, R&D, Quality, SCM and Program teams.

▪ Develop customer-specific growth strategies aligned with company objectives and roadmaps.

▪ Maintain continuous engagement with customer stakeholders to identify new programs, technology adoption areas, and business expansion potential.

2. New Market & Opportunity Development

Identify new markets, new platforms, and emerging business opportunities.

Conduct research on potential customers, market requirements, competitor offerings, and technology trends.

▪ Establish rapport with new leads, schedule meetings, and explore new business possibilities.

3. RFQ/RFP Management & Proposal Leadership

▪ Lead the complete RFQ/RFP process including:

▪ Requirements analysis

▪ Costing & estimation

▪ Pricing decisions

▪ Business case preparation

▪ Proposal submission

▪ Coordinate internally with BD Head, BU / Vertical Head, Plant Heads, Engineering & Costing teams to ensure accuracy and timeliness of proposals.

4. Strategic Market & BU Alignment

▪ Understand the strategic focus of each Business Unit/Vertical (BU) and align customer initiatives to their technology and capacity roadmaps.

▪ Support BU/Vertical Heads in building their India customer development strategies.

5. Generate New Ideas & Solutions

▪ Proactively identify improvement ideas for customer satisfaction, cost optimization, product enhancement, and technology adoption.

▪ Liaise with internal stakeholders and leadership to develop customer-specific solutions and new project proposals

. 6. Execution of BD Initiatives & Cross-Functional Coordination

▪ Drive cross-functional teams (Technical, Quality, SCM, Finance, Projects) to ensure execution of customer commitments and timely SOP launches.

▪ Conduct technical meetings, program reviews, and customer presentations.

▪ Facilitate plant visits, audits, and technical discussions.

7. Market Intelligence & Competition Benchmarking

▪ Gather and analyze data on competing products, technologies, cost structures, market size, and customer preferences.

▪ Monitor raw material price trends and ensure PO amendments are updated as per agreed indices.

8. Forecasting, Planning & Reporting

▪ Create and maintain updated sales, revenue, and market forecasts.

▪ Prepare annual sales budgets and rolling 3–5 year growth plans.

▪ Maintain dashboards for pipeline tracking, sales performance, and customer scorecards.

9. Share of Business (SOB) Management

▪ Track and maintain the company’s Share of Business with each OEM customer

▪ Develop plans to retain and grow SOB on new vehicle platforms and model cycles. 10. Networking & External Representation

▪ Build a networking strategy to enhance visibility and acquire new customer contacts.

▪ Represent the company in industry events, conferences, trade fairs, supplier meets, and technical seminars.