Key Account Manager Retail

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

⚠ PLEASE READ BEFORE APPLYING ⚠
🔸 Valid Driver license required,
🔸This role is located in Milan,
🔸 Fluent English and Italian level is required for this role,
🔸 Solid experience in FMCG Retail relationship Management is required,

Key Responsibilities May Include:

Build and maintain senior-level relationships within retail organizations to position CHEP as a trusted partner, ensuring recognition of its full value proposition.

Identify and capitalize on opportunities to enhance customer supply chain performance, leveraging CHEP’s solutions to drive operational efficiency, sustainability, and innovation.

Develop and execute comprehensive account strategies, including joint business plans, to address the unique needs and growth opportunities of each retail partner.

Monitor key performance indicators such as customer satisfaction, profitability, asset productivity, and service levels, ensuring timely and accurate reporting of account performance.

Collaborate with internal teams (operations, logistics, finance, and customer service) to ensure the seamless execution of strategic initiatives and effective resolution of customer issues.

Lead cross-functional teams and provide guidance to field-based representatives, ensuring alignment with account goals and company objectives.

Act as the primary escalation point for complex customer challenges, coordinating with internal and external stakeholders to resolve issues and maintain high levels of customer satisfaction.

Drive continuous improvement by identifying opportunities for process enhancements and innovations that contribute to improved customer experiences and operational outcomes.

** WHAT WE ARE LOOKING FOR**🔎

2 -5 years experience in Customer Service, Supply Chain / Logistics management

Worked with financial measures and KPIs.

Excellent communication and interpersonal skills

Ability to influence retailer customer to control CHEP equipment based on CHEP value proposition

Effective time management with ability to deliver results from field with limited supervision

Analytical, with the ability solve problems using data.

Excellent negotiation skills with demonstrable examples of success

Team player with the ability to work on own initiative.

Structured and disciplined individual who is comfortable with detail and can work well under pressure

Computer skills with emphasis on Microsoft Excel, PowerPoint, Salesforce

** WHAT WE OFFER ** 💙

🔹 Attractive salary plus annual bonus based on Performance,

🔹Company car

🔹Lunch Voucher

🔹 Flexible Working of hybrid model,

🔹Opportunity to take part in the Brambles share programme

🔹 Monthly Webinars around Technology, Supply Chain, Mental health, etc.

🔹 Get a referral bonus sharing the best Talent around you,

🔹 A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Adaptability, Asset Management, Business Strategies, Communication, Customer Retentions, Customer Satisfaction, Empathy, Experimentation, Negotiation, Partnership Development, Relationship Management, Revenue Growth, Solutions Development, Strategic Planning, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.