Key Account Manager – Support & Implementation (HRMS / SaaS)

Role Overview
We are looking for a Key Account Manager – Support & Implementation who will own post-sales success for assigned customers. This role combines implementation, support, and relationship management, ensuring customers get value from Hajiri and continue using it long-term.
You will be the single point of contact (SPOC) for key accounts and act as the bridge between customers, product, tech, and internal teams.
What You’ll Do
Own post-sales onboarding & implementation for key accounts
Act as single point of contact (SPOC) for assigned customers
Configure attendance methods, shifts, rules & users
Handle L1/L2 support queries and ensure timely resolution
Drive customer satisfaction, retention & product adoption
Coordinate with Sales, Product & Tech teams
Who We’re Looking For
2-3 years experience in SaaS / HRMS / B2B Support / Customer Success
Strong customer communication & problem-solving skills
Comfortable working in a fast-paced startu...