Key Account Manager – Support & Implementation (HRMS / SaaS)

Role Overview

We are looking for a Key Account Manager – Support & Implementation who will own post-sales success for assigned customers. This role combines implementation, support, and relationship management, ensuring customers get value from Hajiri and continue using it long-term.

You will be the single point of contact (SPOC) for key accounts and act as the bridge between customers, product, tech, and internal teams.

What You’ll Do

• Own post-sales onboarding & implementation for key accounts
• Act as single point of contact (SPOC) for assigned customers
• Configure attendance methods, shifts, rules & users
• Handle L1/L2 support queries and ensure timely resolution
• Drive customer satisfaction, retention & product adoption
• Coordinate with Sales, Product & Tech teams

Who We’re Looking For

• 2-3 years experience in SaaS / HRMS / B2B Support / ...