Key Account Manager

Job Description: Key Account Manager

Position Overview:

The Key Account Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value and nurture client relationship.

Key Responsibilities:

Client Relationship Management

• Serve as the main point of contact and bridge between authors/clients and internal team addressing queries and resolving issues in a timely manner
• Build and maintain strong, trusted relationships through regular communication and proactive engagement
• Conduct periodic check-ins, business reviews and performance updates with clients
• Understand author/client goals, challenges and business needs to provide tailored recommendations
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