Key Account Supervisor

Are you ready to make your next career move to join our team as our Marine Key Account Supervisor based in Davie, FL?

Key Responsibilities:

- Plan, manage and control the field service operations in his area including specific customers and according to the service contract requirements, KONE company policies and processes.

- The Key Account Supervisor is the first point of contact for direct reporting technicians and for customers raising technical or operational issues.

- Drive results through a team of direct reports and is accountable for customer satisfaction through quality of service and precise communication – act as single point of contact for customers and manage customer escalations as needed.

- Manage complex logistics for technicians to ensure they travel to best suited cruise – resolve travel issues for cancelled and postponed flights that could result in work delays.

- Leverage cruise ship industry knowledge to partici...