Job Description

Key Accounts Manager

About Us:

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve. 

As a Key Accounts Manager, you’ll be the trusted commercial partner for some of Jemena’s most important customers and stakeholders. You’ll sit at the intersection of strategy, delivery and innovation — influencing outcomes, solving complex problems, and helping our customers navigate change with confidence.

You’ll work closely with developers, government bodies, utilities, transport and telecommunications partners, while collaborating internally with Legal, Regulation, Asset Management and Project teams to deliver smart, future-focused solutions.

This role suits someone who is commercially astute, relationship-led, and comfortable owning outcomes end-to-end.

Why you’ll love this role

  • You’ll be the go-to commercial voice for key customer segments
  • You’ll work on meaningful, future-focused projects (EVs, batteries, distributed energy)
  • You’ll have real influence — shaping contracts, partnerships and strategy
  • You’ll be trusted to work autonomously, while being supported by a collaborative team
  • You’ll help build solutions that support Australia’s energy transition

    • Day to day include:

    Build and lead key relationships

  • Act as the primary commercial interface for developers, government bodies, water authorities and major customers
  • Strengthen long-term partnerships through thoughtful engagement, forums, events and ongoing communication
  • Resolve issues proactively, balancing customer needs with Jemena’s commercial and regulatory obligations
  • Use customer insights, data and analytics to create value-adding outcomes
  • Support relationships with regulators and industry bodies

    • Own contracts and commercial outcomes

  • Lead contract negotiations, administration and performance management
  • Work closely with Legal and internal stakeholders to develop fit-for-purpose agreements
  • Identify opportunities to optimise value while managing risk
  • Provide commercial guidance across the Electricity Distribution team
  • Forecast, invoice and grow unregulated revenue streams
  • Bring structure, discipline and clarity to contract management practices

    • Drive complex customer projects

  • Manage customer-initiated projects from first conversation through to delivery
  • Coordinate technical, financial and delivery inputs across Jemena
  • Apply pricing strategies and commercial risk frameworks with confidence
  • Ensure projects meet regulatory, safety and commercial requirements
  • Support long-term growth aligned with Jemena’s 10-year strategy

    • Create value-add solutions

  • Identify and develop innovative, customer-centric products and services
  • Partner with customers and internal teams to deliver continuous improvement
  • Champion smarter ways of working that respond to evolving customer needs

    • What you’ll bring

    You don’t need to tick every box — we’re looking for capability, curiosity and confidence.

  • Proven experience in key account management, stakeholder engagement or commercial roles
  • Strong contract management and negotiation skills
  • Comfort working with complex projects, emerging technologies or regulated environments
  • Ability to influence, collaborate and communicate with impact
  • A thoughtful, structured approach to risk and decision-making
  • Qualifications in a commercial or technical discipline, with utilities or energy sector experience highly regarded

    • Why you should come and work for us 

    Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. 

    Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. 

    We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong. 

    Recruitment Process 

    During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.

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