Key Accounts Manager

Key Accounts Manager role at Klaiya

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Responsibilities

• Building and maintaining strong, long‑lasting client relationships
• Developing a thorough understanding of key customer needs and requirements
• Negotiating contracts and closing agreements to maximize profits
• Developing trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensuring the timely and successful delivery of solutions according to customer needs and objectives
• Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecasting and tracking key account metrics
• Identifying and growing opportunities within territory and collaborate with sales teams to ensure growth attainment
• Assisting with high severity requests or issue escalations as neede...